1214 Williston Road
So. Burlington, VT 05403
Box Office/Venue/Info: 802.652.0777
Box Office Hours Suspended Until Further Notice
Please contact email@example.com with any questions or concerns. Updates on show postponements / cancellations and more can be found on our website
Where can I buy tickets to shows? What’s up with the service charges?
Tickets for Higher Ground shows can be purchased at the Higher Ground Box Office, online via our website (there’s a link next to each show to buy tickets). There is no service charge for tickets purchased in person at the Higher Ground Box Office.
The service charges for online and telephone sales vary depending on ticket price, delivery method, and number of tickets. Higher Ground negotiated with several companies to ultimately provide the lowest service charges possible to the customer for online and phone sales.
I bought tickets for friends/family. How can they pick them up?
Mobile tickets can be scanned directly at the door. Proof of purchase must be shown in order to pick up tickets from the Box Office. Proof of purchase may include a valid id of the original purchaser, the credit card that was used to purchase the tickets, or an order confirmation email. The Box Office can be notified in advance to note that tickets will be picked up by someone other than the purchaser.
Are tickets refundable? What if a show is rescheduled or cancelled?
Tickets are not refundable, all sales are final. If a show is rescheduled the new date will be immediately posted to this website and your ticket for the original show will be honored at the rescheduled date. If a show is cancelled and no make up date is announced then the ticket is refundable (less service charges unfortunately — our ticketing company’s policy, not ours); the refund will happen automatically if you purchased with a credit card, otherwise if you paid cash you need to bring your ticket back to the place of purchase (Higher Ground Box Office) for a refund. Cash refunds are available for 30 days.
1. TERMS OF SALE
Tickets sold through this website grant to the Customer only a revocable license to the bearer that may be revoked at any time for any reason. Resale or attempted resale of any ticket issued hereunder at a price higher than the face value appearing thereon is grounds for seizure and cancellation without compensation. Customer assumes all risk or danger incidental to the attraction, whether occurring prior to, during, or subsequent to, the actual attraction. The terms of sale of each ticket issued pursuant to a transaction initiated on this website are subject to any and all terms imposed by the applicable Promoter. In order to be admitted to an event, each Customer must present the original ticket in its original, undamaged, unaltered form, to the applicable venue at the appropriate time. Entry may be refused for various reasons, including misconduct, intoxication, etc., as determined by the Promoter.
2. NO REFUNDS OR EXCHANGES
All sales are final. No refunds or exchanges for tickets purchased through this website will be made. Each Promoter may have additional policies regarding refunds or exchanges, but Eventbrite is entitled to retain all fees collected through this website for services that it performs in taking orders and delivering tickets, including shipping, handling and service charges.
3. EVENT CANCELLATION/CHANGES
Notwithstanding the issuance of tickets through this website, the venue and/or promoter may cancel any event. Also, the venue operator and/or event promoter may change the scheduled performers or change the event date without notice, and any such change will not be considered a cancellation of the performance. Where events are held at outdoor venues, the risk of inclement weather is assumed by the Customer. Events may be held regardless of weather conditions, as determined by the venue operator and/or event promoter. In the event that a promoter offers to refund the base ticket price of the canceled event, the customer must make the request for refund no later than 10 business days of the originally scheduled date. In the event that a performance is rescheduled and the base price refunds are authorized by the promoter, any refund request must be made to Eventbrite prior to the show and all tickets must be returned to Eventbrite no later than 10 business days after the rescheduled date/and or refund request whichever is earlier. Eventbrite is entitled to retain all fees collected through this website for services that it performs in taking orders and delivering tickets, including shipping, handling and service charges, regardless of whether a show is rescheduled or canceled.
4. TREAT TICKETS LIKE CASH
Lost or stolen tickets will not be replaced.
Do you offer Gift Certificates?
Yes, we offer gift certificates for tickets. They can be purchased at our box office or via our webstore.
Does Higher Ground have seating?
Higher Ground is standing room only unless otherwise noted. There is limited seating along the perimeter of the club that’s first-come, first-serve. This seating is not meant to watch the show from but as temporary respite for those who want to get off their feet for a minute. Please be considerate to offer the seating to those in need. Higher Ground does do some fully seated shows, these situations are noted in the show information. If a show is seated, the seating is always general admission, first-come, first-served.
Where can I park? Can I leave my car overnight?
First and foremost: Parking is limited so PLEASE CARPOOL. Please park in the spaces in front of Higher Ground and in the large lot on the east side of the building. Please be respectful of our neighbors and do not leave trash behind. DO NOT PARK IN THE ZACHARY’S PIZZA PARKING LOT as you will likely be towed, regardless of time or situation.
If you have too much to drink and need to leave your car behind (thanks for being responsible!!) please let a staff member know so we can make sure it doesn’t get towed in the morning.
Can I go out to my car once I come in?
Sorry, no. Higher Ground has a strict No Re-Entry policy.
Do you allow smoking or vaping?
No, Higher Ground is a completely smoke-free and vape-free establishment per Vermont’s Clean Indoor Air Act. We often have a smoking area outside but capacity is limited and it is not guaranteed. Please ask a staff member if the smoking patio is open and they’ll direct you. If you are caught smoking or vaping inside the venue you will be asked to leave and your ticket will not be refunded.
Does Higher Ground serve alcohol?
Yes, Higher Ground has three full-service bars. Two in the Ballroom and one in the Showcase Lounge. We offer a wide selection of domestic and craft beer, cider, spirits, wine, and more. To protect our customers, we follow all VT Liquor laws and regulations very closely. Some important things to remember if you are planning to consume alcohol at Higher Ground:
– You must be 21 years old, with valid photo ID
– No outside alcohol is allowed on the property
– If you appear intoxicated we reserve the right to deny alcohol service or refuse entry to venue
– Unruly or disrespectful behavior may be grounds for you to be cut off or ejected at our discretion
I left my credit card at the bar! How do I get it back?
We keep credit cards for 30 days in our Box Office, after which they are destroyed and disposed. You must have valid photo ID to retrieve your card. Any tabs left open are closed out by our bar staff at the end of the night with a 20% gratuity added.
Do you have an ATM?
Do you have a Coat Check?
Yes, during the colder months only though. It’s $2.00/item.
Can you recommend a hotel nearby?
There are several great hotels within walking distance of Higher Ground, however, we always recommend the Best Western & Windjammer Inn first and foremost, they offer a special Higher Ground rate for our guests – which you can automatically apply to your booking by following this link: Reserve a room here
Best Western & Windjammer Inn, 1076 Williston Road – 800.371.1125
Does Higher Ground serve food?
The kitchen opens when the doors open and stays open until late night depending on demand. Food is prepared by on-site catering company, Encore Catering. They are available for catering both on and off the premises. Email Encore at firstname.lastname@example.org for more information.
What are the age requirements for a show?
All shows at Higher Ground are typically all ages unless otherwise noted. However, we do not allow infants at our concerts, unless it is a designated children’s show. All children still need to have a ticket to attend, due to local fire code.
Can I take photos? Record audio or video?
Higher Ground maintains a no flash rule on photography, beyond that, the specific photo/audio/video request of each artist is honored. Most artists prohibit pro-photo rigs (SLR cameras, etc.), as well as, any video and/or audio recording.
Can I rent Higher Ground for a private party, birthday party, CD Release Party or other event?
Yes. Higher Ground is available to rent for almost any use, for almost any occasion. We’ve done full-service, seated banquets to small birthday parties. Rental rates vary depending on day of week and time of year, as well as a few other factors. Please contact email@example.com for more information. Please put the words ROOM RENTAL in the subject line.
How do I get my band on a bill at Higher Ground?
Higher Ground primarily books national bands or local bands that have a strong following. If you want to get started in Burlington, we suggest Nectar’s and Club Metronome as two great venues for developing bands. Opening slots are limited (most nationals bring their own support) or reserved for bands that we feel are working hard in Burlington and have developed a following.